Tugure has an experienced claims team that are valued by the market in handling and leading claims in its areas of operations, covering all lines of business. We know that when an incident or event occurs, it is not only about insurance. It is about service, support and turnaround time which our clients value most.
The proactive approach of the team in working closely with the assured, the broker and the underwriting teams is aimed at effectively understanding different points of view while explaining our position in a very reasonable, fair and honest way. We believe in open and regular communication during the claims process with the different stakeholders.
Business continuity plans and disaster recovery plans are in place to ensure that service to our customers continues uninterrupted in case of unforeseen circumstances. When a major catastrophe event occurs, our claims team visits the clients to assess the situation and to gain first-hand information, in order to better assist the client.
While claims are unfortunate, we believe they are a learning experience for our team to provide our customers with the best underwriting solutions and support in their immediate and future needs, as we believe in long term relationships.
We value your business and will do our utmost to meet our commitments to earn your trust
Claim Group Head